Shipping policy
Last updated: August 7, 2026
Worldwide delivery
Checkout is configured for eligible delivery addresses worldwide. Available service is shown after you enter your complete shipping address. Some countries, territories, remote areas or oversized formats may be unavailable because of legal, carrier, size or safety restrictions. If we cannot ship an order safely to the submitted address, we will contact you before production and provide a full refund if no suitable delivery option is available.
Complimentary insured shipping
Orders to eligible destinations ship with complimentary insured courier delivery. The option appears at checkout as Complimentary Insured Shipping.
Regional production
- United States and Canada: Produced in the United States or Canada
- United Kingdom and Europe: Produced in Germany
- Australia and New Zealand: Produced in Australia
Every order delivered to the United States or Canada includes a handwritten Certificate of Authenticity.
Import duties and local taxes
Complimentary delivery covers the carrier shipping charge only. It does not include destination-country import duties, VAT/GST, customs brokerage or other local charges. Where such charges apply and are not collected at checkout, they are the buyer's responsibility. We do not currently collect import duties at checkout.
Made-to-order production
Every artwork is made to order. Standard production is typically 5–12 business days. Oversized formats may require up to 20 business days for finishing, inspection and protective packaging.
Production time is separate from carrier transit time. Transit time varies by destination, artwork size, carrier service and customs processing. Delivery dates shown at checkout or in tracking are estimates and are not guaranteed.
Tracking and address accuracy
Tracking details are sent when your order ships. Please provide a complete and accurate delivery address and contact us promptly if you notice an error. Once a shipment has entered the carrier network, an address change may not be possible.
Protective packaging and free transit-damage replacement
Artwork is prepared with custom protective foam and reinforced shipping cartons. Please inspect the package and artwork on delivery and keep all packaging until the piece has been checked.
If a panel arrives damaged in transit, EthansGlassVogue will produce and send a replacement at no additional cost. Email info@piccolounoarts.com promptly with your order number and clear photographs of the artwork, exterior carton, inner packaging and shipping label. Retain all packaging materials so that we can document the damage with the insured courier and arrange the replacement.
Contact
Shipping questions can be sent to info@piccolounoarts.com.