Refund policy

Last updated: August 7, 2026

14-day return window

You may request a return within 14 days of delivery. Before sending anything back, email info@piccolounoarts.com with your order number. Returns sent without prior authorization may not be accepted.

Return eligibility

To be eligible, the artwork must be returned in the same condition in which it was received, with its original protective packaging and proof of purchase.

The buyer is responsible for return shipping costs. Complimentary outbound delivery does not include return shipping. Any import duties, taxes, customs charges, or brokerage fees paid directly to authorities or carriers are not refunded by us, except where required by applicable law. If an item is returned in a condition different from the condition in which it was delivered, the refund may be reduced by the resulting loss in value.

Cancellations

Because every piece is made to order, cancellations are not accepted after an order is placed.

Damage or an order issue

Please inspect your artwork on delivery. If it arrives damaged or you receive the wrong item, contact us promptly at info@piccolounoarts.com with your order number and clear photographs of the artwork and packaging. We will review the issue and arrange an appropriate resolution, including replacement for damage covered by insured delivery.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.

This policy does not limit any rights you may have under applicable law.

Contact

Questions about a return can be sent to info@piccolounoarts.com.